Artifact: Problem Resolution Plan
| The Problem Resolution Plan describes the process used to report, analyze, and resolve problems that occur during the project. | |
| Other Relationships: | Part Of Software Development Plan |
| Role: | Project Manager |
| Optionality/Occurrence: | Optional. Inception phase. |
| Templates and Reports: | - Template: Problem Resolution Plan |
| Examples: | |
| UML Representation: | Not applicable. |
| More Information: |
| Input to Activities: - Compile Software Development Plan - Develop Quality Assurance Plan - Handle Exceptions and Problems - Review Change Request | Output from Activities: - Develop Problem Resolution Plan |
Purpose
The purpose of the Problem Resolution Plan is to describe an orderly process for reporting, analyzing, and resolving problems that occur in the project.
Timing
This artifact is developed during the Inception phase. Scheduled updates occur based on the results of each Iteration Acceptance Review and Lifecycle Milestone Review. Updates should also occur when changes to problem resolution procedures are identified through quality assurance reviews.
Responsibility
The Project Manager is responsible for maintaining the Problem Resolution Plan.
Tailoring
The Problem Resolution Plan may physically be part of the Software Development Plan when the project environment is simple. If the project’s interactions are complex (reviews, audits, assessments, and so on) with many stakeholders, it makes sense to separate this.