Tool Mentor: Submitting Change Requests Using Rational ClearQuest

Purpose

The purpose of this activity is to submit a change request or defect by using Rational ClearQuest®.

This section provides links to additional information related to this tool mentor.

• Establish Change Control Process
• Determine Test Results
• Analyze Test Failure
• Submit Change Request
• Update Change Request
• Confirm Duplicate or Rejected CR

Overview

ClearQuest stores change requests in database records. The ClearQuest administrator can create different types of records for different purposes and different projects. Each record type has can have unique fields and data requirements.

ClearQuest makes it easy for users to submit, modify, track, and chart change requests as they move through the change request management system.

The ClearQuest administrator can create a custom set of record types. You can use one record type, such as a defect, for all change requests, or you can use different record types for different purposes, such as enhancement requests, documentation request, and more.

Tool Steps

See ClearQuest online Help > Contents and Index > Working with Records > Submitting Records.